​Terms of Service

​Hotspot Owners Club is a platform that has the function of putting the traveler directly in contact with the accommodation facility.
The services offered by these subjects with the end user are offered directly therefore there is no direct relationship or contract between the user of the accommodation service and the platform.
Each accommodation facility is free to apply its own booking rules.
In the event that the accommodation facility has not produced its own booking rules, the general rules described here apply.

​​Cancellation terms

​​The guest can cancel the reservation without penalty within 2 hours of entering the reservation in the site database.

​​Changes to reservations or cancellations

​​Hosts and Guests are responsible for any changes to reservations they agree to make, either directly or through Hotspot Owners Club customer support, and agree to pay any additional amounts, fees or taxes associated with any changes to reservations.

​​​​​Payments

Pay by credit card
Pay by bank transfer
You can also decide to pay a deposit and complete the payment at check-in
In any case, the reservation is confirmed only after verifying the effective financial availability to be able to make the charge.
After this verification you will receive an email that the payment has been successful and the reservation will be completed.
Refunds will always be made via bank transfer and the amount sent to you will be deducted from any bank fees.
This site complies with all European regulations for online payments.
We use Paypal and Stripe as payment getaways, both comply with the latest European directives, including PSD2.
This directive introduces significant requirements for authenticating customers during online transactions. In particular, it requires the adoption of two-factor authentication (2FA) measures to confirm the identity of the card or account holder during the payment process.
Each owner/manager can allow various payment methods to finalize the reservation.
In the bank transfer/deferred payment method, the guest can make the reservation effective without making any payment but undertakes to make the payment according to the methods and correct timing suggested by the owner/manager of the structure.
This very flexible method allows the guest to pay only a deposit in advance and to complete the payment during check-in.
After finalizing the booking, the guest receives via email the bank details to make the bank transfer and possibly the payment links to pay by credit card instead.
In the event that the guest does not proceed with the payment according to the timescales suggested by the owner/manager of the structure, the latter is free to cancel the reservation and free up the calendar for other reservations.
In Paypal and Stripe modes the guest is redirected to these payment gateways and can instantly complete the booking by paying the full booking amount.
These methods do not provide for deferred payment.

​​Refundable fees

​​Our refundable rates are perfect for those looking for maximum flexibility. 
You will be able to change your plans at the last moment without losing your money. 
Travel with complete peace of mind!
Refundable rates provide for a total or partial refund of the cost of the reservation in the event of cancellation within the indicated timeframes. Specific refund conditions vary depending on the rate selected.
Bank transaction costs are never refunded if you use Paypal or Stripe payment links.
The refunded amount will then be reduced by bank fees.

​​Non-refundable rates

​By choosing these rates, you get the lowest price, but keep in mind that in case of cancellation or modification of your reservation, the amount paid will not be refunded.
The non-refundable rate requires prepayment of the entire amount at the time of booking. In case of cancellation, modification or no-show, no refund will be given.
If the accommodation facility allows booking with the "deferred payment" method, the guest must proceed immediately with the payment of the entire amount.
After 4 days from the booking date, in the absence of payment, the booking will be automatically cancelled.

​Discounts

​Take advantage of our seasonal offers and find the perfect discount for your stay!
Accommodation facilities can offer special discounts for a certain period and to attract a certain clientele.
To take advantage of the discounts, simply enter the discount code in the "insert coupon" section and click to apply the discount. 
The discount will be applied to the rate immediately and will be reported to you on the booking screen.​

​Host identification and responsibilities

​All the accommodation facilities on the site operate in compliance with all current Italian regulations.
All the structures have provided the site with the PDF document from the ministry for obtaining the CIN, the mandatory national identification code to operate in the field of hospitality in Italy.
The host is responsible for the information entered in his advertisement.
The platform is not responsible for any errors/omissions in the contents of the advertisements.
Hosts are advised to always keep the descriptions and services offered up to date.
In the advanced search for facilities, the guest can filter the results by entering certain services and therefore it is essential to verify the correctness of the services offered.
(for example, a guest could only search for accommodation equipped with a washing machine, if the host mistakenly indicated that it offered this service when in reality it was not available for any reason, then the host is responsible for the poor service).
The host is required to notify the guest via email of each payment received and can do so quickly via their reserved area.
The host is required to grant the guest the right to book, when a guest makes a reservation and makes a payment for the same, the host cannot refuse to host the guest.
The host is always responsible in case of overbooking and must find alternative accommodation for the guest.
The host is responsible for keeping its pricing plans updated.
The host is required to respond quickly to the guest's requests.

​​Guest identification and responsibilities

​All guests of accommodation facilities are required to show a valid identity document during check-in and each guest is responsible for any damage caused to the hosts' properties. The guest must respect the internal regulations of the facility, including opening hours. silence, the methods of use of common spaces and any limitations.
the guest must maintain correct and respectful behavior towards other guests and the staff of the facility.
The guest is expected to respond quickly to the host's requests.
Being a responsible guest means respecting others, the structure and the rules. In this way, you help create a pleasant environment for everyone and avoid incurring unpleasant inconveniences.

​Cleaning

​The host must provide his guest with clean accommodation equipped with all the features/services described in his advertisement.
The host may apply additional cleaning fees if the property is returned not properly cleaned.
The guest must return the accommodation in good condition, if the kitchen is used it must be properly cleaned in all its parts (plates, glasses, hob....). 
Organic waste must be separated from glass and plastic.

​Prohibitions

​Smoking is not permitted. 
Pets are not permitted. 
It is not permitted to allow children to use the appliances in the kitchen.
It is forbidden to throw diapers and anything that could block the pipes into the toilet.
It is forbidden to wander around the common areas of the accommodation facilities with clothing that could offend the modesty of others.
It is not permitted to overload the electrical system with the simultaneous use of devices with high electricity consumption such as oven, washing machine, air conditioning. 
It is not permitted to make reservations for more than 30 consecutive nights.

​Return of the premises

​The Reservation of an Accommodation constitutes a limited license to access, occupy and use such Accommodation for a specified period.
After this period, the guest is required to leave the accommodation facility, returning the keys according to the methods described by the owner/manager of the facility.
If the guest remains in the accommodation beyond the check-out time, the Host has the right to induce the guest to vacate in accordance with the law in force, and imposing reasonable penalties for staying beyond the end of the stay.
It is mandatory to turn off the lights, television, air conditioning and other systems
when leaving the accommodation facility.

​Recommendations

​Guests are invited to monitor their objects as the owners/managers of the accommodation facilities are not responsible for their safekeeping.
Guests are asked to double lock the entrance door and take care
of the keys.
Do not leave keys inserted in the lock.
Guests must return the keys before departure.
Any loss of house keys will result in a corresponding change charge
of the lock and the entire set of keys.

​Dispute Resolution

​In case of disputes, hosts and guests can access the European Commission's online dispute resolution platform from the page at this link

​Always check the status of your booking

​By indicating your booking code and the email used in the booking in the form below, you will always be able to check the status and all the details of your booking.
If you pay a deposit after having manually checked the receipt of the fee, you will find it recorded and the "total amount due" item will be updated.
​You will pay the remaining amount at check in according to the methods requested by the owner or manager of the structure.
If you have any doubts, do not hesitate to contact us.